If the product arrives different from what you ordered, you can make an exchange by contacting our customer service at (0216) 660 16 16.

For orders placed from www.anka-online.com, if your order has not yet been delivered to the cargo, you can change it by calling www.anka-online.com customer service.
 

Check whether your order has been shipped or not. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can reach customer service at (0216) 660 16 16.

Due to the continuous renewal of our stocks, it is opened for sale again.

After order confirmation, it will be delivered to the cargo within the same business day at the latest. (Except for products with deadlines)

You can track your order status on the My Order Details page on the site.

Yes. During shipping by cargo, damage to the products may occur due to cargo. For this reason, when receiving the product, you should pay attention to whether there is a situation such as crushing, tearing and wetting in the package. In such a case, you should not receive the cargo and make a report to the cargo officer.

If you are not present at the declared address, the product you ordered will be delivered to the nearest cargo branch to your address. It is kept in the branch within 3 days. You can pick up the product with your ID number by going to the cargo branch. Products not received within 3 days are sent back to www.anka-online.com.

When you cancel the order or return the product, your money will be refunded within 7-10 business days after we receive the product.

You can return the product within 15 days of receipt.

If you send the product to us before the return period (15 days), the necessary actions will be taken and the money will be refunded. If we have the same product in stock, you will be informed so that you can create a new order.