Products purchased through www.arkagitstore.com have the right of withdrawal and / or return under the following conditions.

1- Within the scope of the Law No. 6502 on the Protection of Consumers, the buyer has the right to return the purchased product / products by using the right of withdrawal within 14 days without specifying any conditions after receiving the product / products from the cargo company. The CONSUMER / BUYER has the right to withdraw within (14) days from the delivery of the product subject to the contract to him / her or the person / organization at the address he / she shows, without stating any conditions / reasons and without penal clause. In addition, the consumer may also exercise the right of withdrawal within the period from the establishment of the contract until the delivery of the goods.

2- It is sufficient that the notification of the exercise of the right of withdrawal is directed to the seller or provider in writing to the postal address written below or by permanent data storage before the right of withdrawal expires.

The communication channels where the Right of Withdrawal can be used are as follows:

Call Center Phone : 0 216 660 16 16

E-mail: [email protected]

Mailing Address: Ferhatpaşa Mahallesi G-12 Sokak No: 11 ATAŞEHİR / ISTANBUL

3- The conditions within the scope of refund are as follows,

The SELLER must be notified in writing by calling the SELLER by phone via the above-mentioned communication channels or by notice / notice to the e-mail or postal address and if available on the INTERNET SITE, the "Return Form" in the My Account tab must be filled in completely.

It must be done within 14 days at the latest from the delivery of the cargo company to the buyer / the person he / she notified.

Within ten days from the date of the notification that the consumer has exercised the right of withdrawal, in accordance with the general communiqué of the tax procedure law numbered 385, the consumer must definitely fill in and sign the return sections at the bottom of the invoice of the product / products and send the product back to the seller or provider or the person authorized by him, together with the delivery note, if any.

(If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of institutions will not be completed if the RETURN INVOICE is not issued.)

The original packaging and/or the packaging prepared by the SELLER must be unopened, intact in any way and the banderole must not be torn or destroyed.

If the above conditions are met, the product / products to be returned are examined by the SELLER and evaluated whether they are suitable for return. The duration of this process is 1-3 days. If it is evaluated that the products are suitable for return, the product price is reimbursed to the buyer in one go, without any cost or obligation to the consumer, regardless of the means of payment. The maximum duration of this is 14 days. The SELLER is not responsible for delays caused by the bank in credit cards.

4- In case of the return of goods and services purchased with the card, the seller cannot pay the buyer in cash in accordance with the contract with the Bank. In case of a return transaction, the merchant, i.e. the seller, will make the return through the relevant software, and since the merchant, i.e. the seller, is obliged to pay the relevant amount to the Bank in cash or in cash, the buyer cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure after the buyer pays the price to the Bank in one lump sum.

5- During the shipment of the product / products to be returned within this scope to the seller, the buyer will not pay any shipping fee if it is made through the cargo company contracted by the seller. If there is no contracted cargo company branch of the SELLER in the place where the BUYER is located for the return, the BUYER will be able to send it with any cargo company, in which case the shipping cost belongs to the SELLER. If the BUYER sends the goods to be returned by the BUYER with a cargo company other than the SELLER's contracted cargo company specified in the Preliminary Information Form, the SELLER is not responsible for the return cargo cost and the damage to the goods during the cargo process.

6- In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company official is of the opinion that the package is not damaged, the buyer has the right to have the package opened there to check that the products are delivered undamaged and to request that the situation be determined by a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fully fulfilled its duty. If the package is not accepted and a report is made, the situation must be reported to the seller's Customer Service as soon as possible with the copy of the report remaining with the Buyer.

7- The decrease in the value of the goods received or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal / return. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the seller for the value or decrease in the value of the goods. If the seller thinks that the return of the goods sent by the buyer has become impossible, he will notify the buyer within 3 days at the latest from the date of receipt of the goods.

8- The provisions of the Turkish Commercial Code shall apply in matters related to defect, hidden defect or return in commercial works outside the scope of the law numbered 6502.